Privacy Policy

1. Who we are

The First Home Buyers Club, also referred to in this policy as FHBC, we, us, or our, provides educational content, tools, events, membership services, and access to adviser support for first home buyers in New Zealand.

2. What personal information we collect

Depending on how you interact with FHBC, we may collect:

• identity and contact details, such as your name, email address, phone number, and region
• account and portal information, such as login details, member profile information, and communication preferences
• home buying journey information, such as quiz responses, savings goals, deposit position, debt information, and readiness indicators
• event or booking information, such as appointment details and meeting preferences
• communications you send us, including contact form messages, support enquiries, survey responses, and forum activity
• technical and usage data, such as pages visited, device or browser details, referral sources, cookies, and analytics events
• information about other people where you or someone else provides that information to us in connection with an enquiry, booking, form, referral, or member activity

3. How we collect personal information directly

We collect personal information directly from you when you:

• use the Home Readiness Quiz
• contact us through our website
• register for an FHBC account or use the member portal
• book an adviser consultation
• subscribe to communications, updates, newsletters, or property alerts
• attend an event, request support, or interact with our website content and tools

When we collect information directly from you, we aim to explain at or near the point of collection what we are collecting and why.

4. How we may collect personal information indirectly

In some cases, we may collect personal information about you from someone else rather than directly from you. This may happen, for example, if:

• someone refers you to FHBC
• a spouse, partner, co-buyer, or family member provides information connected with a shared home buying enquiry
• an adviser, administrator, or support person records information about you on our systems
• we receive your information through an event registration, partner introduction, or third-party form or scheduling tool

If we collect personal information about you indirectly, we will take reasonable steps to make you aware of the matters required by the New Zealand Privacy Act 2020, including the fact of collection, the purpose of collection, intended recipients, our identity, and your rights of access and correction, unless an exception under the Act applies.

5. Why we collect personal information

We collect and use personal information to:

• provide educational content, tools, and guidance for first home buyers
• assess quiz responses and provide personalised readiness results
• create and manage FHBC member accounts and portal access
• arrange consultations, bookings, events, and follow-up support
• communicate with you about your enquiries, membership, bookings, or requested services
• send newsletters, updates, property alerts, or marketing communications where you would reasonably expect that or where you have opted in
• improve our website, services, and member experience
• protect the security and integrity of our systems and services
• comply with legal and regulatory obligations

6. Who we may share personal information with

We may share personal information with:

• our staff, contractors, and advisers who need the information to support FHBC services
• service providers who help us operate our website, forms, scheduling, communications, hosting, member portal, analytics, and customer support
• advisers or partner providers where that is part of a service, referral, booking, or support pathway you have requested or would reasonably expect
• professional advisers such as legal, compliance, or technology advisers
• government agencies, regulators, law enforcement, or courts where required or authorised by law

Current examples of service providers used in connection with FHBC include website and application hosting providers, email delivery providers, scheduling providers, analytics providers, and cloud database providers. These providers may hold or process information on our behalf.

7. Specific website and form flows

8. Cookies, analytics, and website tracking

We may use cookies, similar technologies, and analytics tools to understand how people use our website, improve performance, measure engagement, and support marketing or conversion reporting.

This information may include IP address, browser type, device information, pages viewed, referral source, and interactions with website features. Some of this data may be collected by third-party analytics or advertising providers acting for us.

9. Storage, security, and overseas processing

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. These steps include access controls, authenticated systems, managed service providers, and platform security features.

Some of our service providers may store or process personal information outside New Zealand. Where this occurs, we expect those providers to protect information appropriately and to handle it in line with applicable legal requirements.

10. How long we keep information

We keep personal information only for as long as it is reasonably required for the purposes for which it was collected, for related operational or compliance purposes, or as otherwise required by law.

11. Your rights

You may request access to personal information we hold about you, and you may ask us to correct it if you think it is wrong or incomplete.

To make an access or correction request, contact us at dustin@thefirsthomebuyersclub.co.nz. We may need to verify your identity before responding.

12. If you provide information about someone else

If you give us personal information about another person, you should only do so where you are authorised or it is otherwise appropriate in the circumstances. Where required by law, FHBC may contact that person to let them know we have collected their information and explain how it will be used.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the latest version on this page and update the “Last updated” date when changes are made.

14. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us via our contact page or email dustin@thefirsthomebuyersclub.co.nz.